Osprey Academy - Customer Support & Training

Workflows

Over 50 templated, configurable workflows that help you save time and money

Designed to be imported as extra tasks into existing work types. Covers ID Formalities and Client Due Diligence. Record client ID and complete your client and matter risk assessments as well as source of funds assessment within Osprey. Covers Individual clients as well as companies and beneficial owners. Client risk assessments are recorded at client level and will be available on any matter for that client ensuring that previous risk assessments are available. You can indicate if a client is a PEP and key dates allow you to ensure that ID expiry dates are never missed. A selection or reports allow you MLRO and COLP to ensure that expired ID and high-risk matters are monitored effectively.

Task 1 Client Due Diligence Risk Assessment

Display a message to the user

Please enter as much information about the Client(s) as you have available and rerun this workflow if further information becomes available. Please ensure that any pre-existing information is correct

Allocate a Custom Questionnaire

Client Risk Assessment Additional Risks

Allocate a Custom Questionnaire

Client 1 Additional Information (Criteria: CLI_IS_CO = No)

This Questionnaire repeats for Clients 1 to 5.

Allocate a Custom Questionnaire

Client Company Verification (Criteria: CLI_IS_CO = Yes)

Allocate a Custom Questionnaire

Client Risk Assessment – Beneficial Owner (Criteria: CLI_IS_CO = Yes)

Allocate a Custom Questionnaire

Client Risk Assessment – Beneficial Owner Risks (Criteria: CDD_CL_BEN_OWN = Yes)

Display a message to the user

Please enter the details of the beneficial owners on the following screens

Allocate a Custom Questionnaire

Client 2 Additional Information (Criteria: CLI_IS_CO = Yes AND CDD_CL_BEN_OWN = Yes)

This questionnaire repeats for benificial owners 2 to 5.

Display a message to the user

You may not accept a PEP as a client without approval from the firm’s MLRO.

(Criteria: CLI1_PEP = Yes OR CLI2_PEP = Yes OR CLI3_PEP = Yes OR CLI4_PEP = Yes OR CLI5_PEP = Yes)

Send Merged Email Template

Email to MLRO seeking permission to proceed with PEP client

(Criteria: CLI1_PEP = Yes OR CLI2_PEP = Yes OR CLI3_PEP = Yes OR CLI4_PEP = Yes OR CLI5_PEP = Yes)

Email to MLRO seeking permission to proceed with PEP client

Show preview    Open in new tab

Display a message to the user

Based on the answers to the previous questions it is likely that this client is a high risk. Please consider if EDD is appropriate

(Criteria: CDD_CL_ENG_WAL = No OR CDD_CL_GEO_RISK = Yes OR CDD_CL_COMP_STR = Yes)

Set Dossier Field

CL_CDD – CDD_CL_RISK – High Risk

(Criteria: CDD_CL_ENG_WAL = No OR CDD_CL_GEO_RISK = Yes OR CDD_CL_COMP_STR = Yes)

Allocate a Custom Questionnaire

Client Risk Assessment

Send Standard Document

Criteria: CLI_IS_CO = Yes

Company CDD Verification Form

Show preview    Open in new tab

Meet unmet keydates by type

CLI_CO_ID (Criteria: CLI_IS_CO = Yes)

Add an automatic keydate to matter

CLI_CO_ID – Today + 3 Months – Renew Client CDD (Criteria: CLI_IS_CO = Yes)

Send Standard Document

Client Due Diligence Risk Assessment Form

Show preview    Open in new tab

Task 2 Client 1 ID (This task is repeated for clients 2 to 5)

Allocate a Custom Questionnaire

Client 1 ID Formalities

Client 1 Form of ID and Expiry are repeated for Forms of ID 1, 2 and 3.

Display a message to the user

Form of ID 1 has expired. Please ensure that the expiry of the ID is in the future. Please rerun the task and enter an expiry date in the future

(Criteria: CLI1_ID_1 “Please Select” AND CLI1_ID_1_VAL = “Expired”)

Display a message to the user

Form of ID 2 has expired. Please ensure that the expiry of the ID is in the future. Please rerun the task and enter an expiry date in the future

(Criteria: CLI1_ID_2 “Please Select” AND CLI1_ID_2_VAL = “Expired”)

Display a message to the user

Form of ID 3 has expired. Please ensure that the expiry of the ID is in the future. Please rerun the task and enter an expiry date in the future

(Criteria: CLI1_ID_3 “Please Select” AND CLI1_ID_3_VAL = “Expired”)

Display a message to the user

Please Ensure that you have saved any scanned ID proofs to the matter

Meet unmet keydates by type

CLI1_ID1

Meet unmet keydates by type

CLI1_ID2

Meet unmet keydates by type

CLI1_ID3

Add a keydate linked to dossier field

CLI1_ID1 – CLI1_ID_1_EXP + 0 Days – Client 1 ID 1 Expired (Criteria: CLI1_ID_1 “Please Select”)

Add a keydate linked to dossier field

CLI1_ID2 – CLI1_ID_2_EXP + 0 Days – Client 1 ID 2 Expired (Criteria: CLI1_ID_2 “Please Select”)

Add a keydate linked to dossier field

CLI1_ID3 – CLI1_ID_3_EXP + 0 Days – Client 1 ID 3 Expired (Criteria: CLI1_ID_3 “Please Select”)

Send Standard Document

Client Verification Form

Show preview    Open in new tab

Tick Task

Tick Task (Criteria: CLI1_ID_1_VAL “Expired” AND CLI1_ID_2_VAL “Expired” AND CLI1_ID_3_VAL “Expired”)

Task 3 Matter Due Diligence Risk Assessment

Allocate a Custom Questionnaire

Matter Risk Assessment Instructions

Allocate a Custom Questionnaire

Matter Risk Assessment Additional Risks

Display a message to the user

As the value of the case is likely to exceed the PI limit, please get permission to proceed

Criteria Is value of case likely to exceed PI max? = yes

Display a message to the user

Based on the answers to the previous questions it is likely that this matter will be high risk

Criteria
Unusually Complex Matter = Yes
or
Unusually Large Matter = Yes
or
Unusual Pattern of Transactions = Yes
or
No Apparent Economic or Legal Purpose = Yes
or
Property/assets in England/Wales = No
or
Is value of case likely to exceed PI max? = Yes

Set Dossier Field

CDD_MAT_RISK = High Risk

Criteria
Unusually Complex Matter = Yes
or
Unusually Large Matter = Yes
or
Unusual Pattern of Transactions = Yes
or
No Apparent Economic or Legal Purpose = Yes
or
Property/assets in England/Wales = No
or
Is value of case likely to exceed PI max? = Yes

Allocate a Custom Questionnaire

Matter Risk Assessment

Display a message to the user

Based on the answers to the previous questions it is likely that this matter will require Enhanced Due Diligence

Criteria
Unusually Complex Matter = Yes
or
Unusually Large Matter = Yes
or
Unusual Pattern of Transactions = Yes
or
No Apparent Economic or Legal Purpose = Yes
or
Property/assets in England/Wales = No
or
Is value of case likely to exceed PI max? = Yes
or
Client resident/based in England/Wales? =no
or
Any Geographic Risks Associated with the Client? = yes
or
Difficult to Identify the True Beneficial Owner = Yes
or
Any of Client 1 to 5 – Is a Politically Exposed Person? = Yes
or
Matter Risk = High Risk

Set Dossier Field

CDD_LEVEL_CDD – Enhanced Due Diligence

Criteria
Unusually Complex Matter = Yes
or
Unusually Large Matter = Yes
or
Unusual Pattern of Transactions = Yes
or
No Apparent Economic or Legal Purpose = Yes
or
Property/assets in England/Wales = No
or
Is value of case likely to exceed PI max? = Yes
or
Client resident/based in England/Wales? =no
or
Any Geographic Risks Associated with the Client? = yes
or
Difficult to Identify the True Beneficial Owner = Yes
or
Any of Client 1 to 5 – Is a Politically Exposed Person? = Yes
or
Matter Risk = High Risk



Allocate a Custom Questionnaire

Level of due diligence

Send Standard Document

Matter Due Diligence Risk Assessment Form

Show preview    Open in new tab

Task 4 Source of Funds (Web Enable Questionnaire)

Allocate a Web Questionnaire

Allocate Web Questionnaire – Source of Funds

Task 5 Source of Funds

Allocate a Custom Questionnaire

Source of Wealth and Funds

Allocate a Custom Questionnaire

Source of Funds

Criteria
Ascertained Source of Funds = Yes

Allocate a Custom Questionnaire

Source of Funds Gift Details

Criteria
Funds Contain Gift = Yes

Display a message to the user

You are required to obtain written confirmation from the person(s) making the gift, that the monies were a gift, that the monies are non-refundable and non-repayable and they will not have any interest in any asset being purchased

criteria
Funds Contain Gift = Yes

Send Standard Document

Source of Funds Assessment

Show preview    Open in new tab

Document pack for this workflow

Client Due Diligence Risk Assessment Form

Show preview    Open in new tab

Client Verification Form

Show preview    Open in new tab

Company CDD Verification Form

Show preview    Open in new tab

Matter Due Diligence Risk Assessment Form

Show preview    Open in new tab

Source of Funds Assessment

Show preview    Open in new tab

Email to MLRO seeking permission to proceed with PEP client

Show preview    Open in new tab
In this article