Osprey Academy - Customer Support & Training

Workflows

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Designed to be imported as extra tasks into existing work types. Covers Conflict of interest checks, including own interest conflict, acting for borrower and lender, outsourced services and acting for 2 or more clients in the same or related matter. Our conflict assessment will prompt the fee earners to think about all possible conflicts and record them appropriately meeting requirements of many accreditations.

Task 1 Conflict of Interest

Allocate a Custom Questionnaire

Conflict of Interest Initial Checks

Allocate a Custom Questionnaire

Own Interest Conflict Assessment

Allocate a Custom Questionnaire

Conflict of Interest Own Interest
Appears when ‘Is there an Own Interest Conflict’ = Yes

Display a message to the user

Own Interest Conflict – You Cannot Act for this client
Appears when ‘Is there an Own Interest Conflict’ = Yes

Allocate a Custom Questionnaire

Conflict of Interest Multiple Clients
Appears when ‘ 2+ Clients instructing in same or related matter’ = Yes

Allocate a Custom Questionnaire

Conflict of Interest Multiple Clients Assessment
Appears when Do exceptions apply = Yes

Allocate a Custom Questionnaire

Conflict of Interest Same Objective

Appears when ‘ Clients are Competing for the Same Objective = Yes

Allocate a Custom Questionnaire

Conflict of Interest Common Interest

Appears when Clients have a Substantially Common Interest = Yes

Allocate a Custom Questionnaire

Conflict of Interest Confidentiality

Appears when
Conflict with Duty of Confidentiality = Yes
AND
2+ Clients instructing in same or related matter = Yes

Allocate a Custom Questionnaire

Conflict of Interest Outsourced Services

Appears when Outsourced Services = Yes

Allocate a Custom Questionnaire

Conflict of Interest Grant of Mortgage

Appears when Matter Involve Grant of Mortgage = Yes

Edit Multi-Record Dossier

Conflict Related People

Appears When
Is there an Own Interest Conflict = Yes
OR
2+ Clients Instructing in same or related matter = Yes
OR
Does Matter Involve Grant of Mortgage = YES
OR
Outsourced Services = Yes

Set Dossier Field

Conflict exists = Yes

When
Is there an own Interest Conflict = Yes
Or
2+ Clients Instructing in same or Related Matter = Yes
OR
Conflict with Duty of Confidentiality = Yes

Set Dossier Field

Able to Act = No

When
Is there an Own Interest Conflict = Yes

Allocate a Custom Questionnaire

Conflict of Interest Decision

Display a message to the user

“Conflict Exists – unable to act for client”

when Able to Act = No

Allocate a Custom Questionnaire

Conflict of Interest Able to Act

When Able to Act = Yes
AND
Conflict Exists = Yes

Send Standard Document

Conflict of Interest Record

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Send Standard Document

Will run when Is There an Own Interest Conflict = Yes
OR
2 + Clients instructing in same or related matter = Yes
OR
Does Matter Involve Grant of Mortgage = Yes
OR
Outsourced services = Yes

Conflict of Interest – Related Parties

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Document pack for this workflow

Conflict of Interest Record

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Conflict of Interest - Related Parties

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