Debt Recovery – Preliminary Procedures Workflow
Updated Jun 22nd, 2023
Allocate a Custom Questionnaire
Enter details regarding the debtor. This information is used to pre-populate letters and fields:
Send Standard Document
Display a message to the user
Carry out due diligence.
Display a message to the user
If appropriate, post to Debt Ledger.
Allocate a Custom Questionnaire
Enter details regarding the debtor due diligence . This information is used to pre-populate letters and fields:
Send Standard Document
Add an automatic keydate to matter
CHASECLI – 3 days “Client Care/money on ac rec’d?”
Allocate a Custom Questionnaire
Enter details regarding the client instructions post-due diligence. This information is used to pre-populate letters and fields:
Display a message to the user
criteria if “Does client wish to proceed?” field = yes
Proceed to Letter Before Action Task
Display a message to the user
criteria if “Does client wish to proceed?” field = no
Check WIP & close file
Allocate a Custom Questionnaire
Enter details regarding the debtor. This information is used to pre-populate letters and fields:
Edit Multi-Record Dossier
Invoice No.
Bill Date
Total billed
Total paid
Total outstanding
Days outstanding
Daily rate of interest
Allocate a Custom Questionnaire
Enter details regarding the debt. This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the total debt outstanding. This information is used to pre-populate letters and fields:
Send Standard Document
Send Standard Document
Send Standard Document
Debtor – letter before action
Send Standard Document
Add an automatic keydate to matter
REMINDER – 30 days – Client can start proceedings if no reply recd from
Meet unmet keydates by type
REMINDER
Allocate a Custom Questionnaire
Enter details regarding the LBA Response. This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the Debt. This information is used to pre-populate letters and fields:
Allocate a Custom Questionnaire
Enter details regarding the total debt outstanding.This information is used to pre-populate letters and fields:
Send Standard Document
Send Standard Document
Send Standard Document
Display a message to the user
“Load Issue Proceedings workflow”
– criteria if Debtor Response to LBA = No Response OR if debt disputed = yes
Display a message to the user
“Load part payment workflow”
– Criteria if part payment = yes
Display a message to the user
“Load instalments workflow”
Criteria if instalments offered = Yes, pre action
Add an automatic keydate to matter
PYMT_CLR – 7 days – “Payment cleared?”
Criteria – if full payment made = yes
Meet unmet keydates by type
CHASECLI
PYMT_CLR
REMINDER
Allocate a Custom Questionnaire
Enter details to close the file. This information is used to pre-populate letters and fields:
Display a message to the user
Check client ledger and WIP
Send Standard Document
Display a message to the user
Close file in the usual manner