Create a Letter to a Contact or Organisation
Updated May 28th, 2024
Who is this guide for?
Case Workers, Case Management Supervisors and System Supervisors
You can select a contact or organisation to send an ad hoc letter to – This guide will detail the process required
Using the Browser
From Supervisor > Case Management Setup > Standard Documents, select Add Standard Document.
![](https://support.ospreyapproach.com/content/uploads/sites/2/2019/09/image-78.png)
Choose the work type, if any, or leave set as Global to appear on all work types.
Give the document a description.
If this is to be a letter to a certain type of contact (e.g. Estate Agent) then select the relevant Expert Type.
Fill in any other details as relevant.
Click Save when done.
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-440.png)
Now, locate the letter within your list, right click it, and select the Fields option:
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-441.png)
In the Available Tables box, select Contact if you wish to send the letter to Contacts, or Organisation if you want to send the letter to Organisations:
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-442.png)
Link any fields you wish to use by ticking the Link/Unlink box and selecting Save when done.
Design your document as required, inserting fields as usual:
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-443.png)
Close and save the document when done.
When this document is run from Document Production, you will be prompted to choose the contact / organisation to whom you would like to send the document:
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-444.png)
Select the contact / organisation you require and the letter will be merged with the relevant details.
Using the Case Management App
From Supervisor > Case Management Setup > Standard Documents, select Add Standard Document.
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-445.png)
Choose the work type, if any, or leave set as Global to appear on all work types.
Give the document a description.
If this is to be a letter to a certain type of contact (e.g. Estate Agent) then select the relevant Expert Type.
Fill in any other details as relevant.
Click Save when done.
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-446.png)
Now, locate the letter within your list, right click it, and select the Fields option
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-447.png)
In the Available Tables box, select Contact if you wish to send the letter to Contacts, or Organisation if you want to send the letter to Organisations
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-448.png)
Link any fields you wish to use by ticking the Link/Unlink box and selecting Save when done.
Design your document as required, inserting fields as usual
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-449.png)
Close and save the document when done.
When this document is run from Document Production, you will be prompted to choose the contact/organisation to whom you would like to send the document
![](https://support.ospreyapproach.com/content/uploads/sites/2/2024/05/image-474.png)
Select the contact/organisation you require and the letter will be merged with the relevant details.