User email address policy

This guide sets out our user email address policy

At Osprey Approach, we are committed to providing a secure and seamless experience for all our users. To uphold these standards, we’ve implemented a policy that prevents email addresses from being shared across multiple user accounts.

Here’s why our policy is essential:

Security & privacy

Each email address serves as a unique identifier for a single account. Allowing shared email addresses increases the risk of unauthorised access and could compromise sensitive account data. This policy helps ensure that every account remains secure and linked to a verified, unique individual.

Accurate audit data

Osprey maintains accurate records of user activity for auditing and reporting purposes. If email addresses are shared, it could skew audit trails making it difficult to trace specific actions to the right user. This could impact compliance and troubleshooting efforts.

Simpler account management

Unique email addresses simplify account recovery, password resets and support requests. This minimises delays and ensures users can quickly regain access to their accounts if needed.

We understand this policy might require adjustments for some users. If you have any questions or need assistance, please don’t hesitate to contact our support team who will be happy to help.