Install the Osprey Outlook add-in for Office 365
Updated Apr 2nd, 2026
Who is this guide for?
Case Workers
This guide will go through the steps required to install the Osprey Outlook add-in for Office 365
The Osprey Approach Outlook add-in can be installed from Office.com, or directly from Outlook, and will automatically be synced to all your devices.
Install from Outlook
To install the add-in, open Outlook, navigate to the Home tab and select All Apps.
and then Add Apps.
Search for Osprey
and select Add.
Install from Office online
Go to https://outlook.office.com/mail/ and select More apps from the Home ribbon.
Alternatively, open an email, click the Apps button.
Click Add apps
Search for ‘Osprey’,
and click Add.
The Office 365 add-in features the ability to export any emails and attachments.
To Export, select the email and click either Export Email or Setup Email buttons
First time use
Enter your Osprey URL and credentials.
If this is the first time you’ve used the add-in you may be asked to configure your account
Click Configure account to be taken to your Osprey site to sign in.
Once you have signed in, click New action button then email
You will see a notice that your Microsoft account needs to be configured, click Continue to do so
You will see a prompt from Microsoft, please click Start and sign into the Microsoft account you wish to connect to Osprey.
Once successful you will see a confirmation screen
Now you will be able to go back to Outlook and click Check again.