Locate and Recover Lost Documents

This guide will take you through locating any documents that have not saved successfully in Osprey

Occasionally, due to an internet connectivity or network issue, your document may not be able to save back into Osprey.

With the Osprey Gateway

Documents will automatically delete after a specific number of days, so it is important to try recover the document as soon as possible.

The Osprey Gateway includes a “Recent Documents” option, which retains a copy of any documents that have failed to save back into Osprey. To access these, right click the Osprey Gateway App

Select the Recent Documents folder

The Recent Documents folder will then open. This contains all of the document temporary files from Osprey saved locally on your machine. Locate the temporary file and double-click to reopen it.

Users can now save this document to a secure location for uploading or copy any changes into Osprey manually.