Osprey Academy - Customer Support & Training

Using Osprey

Learn how to use Osprey to manage your day-to-day operations and processes

Locate and recover lost documents

Who is this guide for?

Any Users

Occasionally, due to an internet connectivity or network issue, your document may not be able to save back into Osprey. This guide will take you through locating any documents that have not saved successfully.

With the Osprey Gateway

Documents will automatically delete after a specific number of days, so it is important to try recover the document as soon as possible.

Step 1

The Osprey Gateway includes a “Recent Documents” option, which retains a copy of any documents that have failed to save back into Osprey. To access these, right click the Osprey Gateway App

Step 2

Select the Recent Documents folder

Step 3

You will see a folder called ‘RecentDocuments’.

This contains all of the document temporary files from Osprey saved locally on your machine.
Locate the temporary file and double-click to reopen it.

Users can now save this document to a secure location for uploading or copy any changes into Osprey manually.

In the Case Management App

When Osprey generates a document from the Case Management App, the document is automatically deleted from the local machine.
There are some instances where the document is prevented from being saved back into Osprey, which may possibly be recovered.

Step 1

All documents opened in Osprey are also stored locally on your machine as a word temporary file, which this guide will show you how to access.

Right click your windows start icon, and select Run

Step 2

From the Run box, type %localappdata% and click OK

File Explorer will open, navigating to a folder called C:\Users\{username}\AppData\Local

Locate the folder ‘Packages’ and double click.

Step 3

Within Packages, there will be a number of folders starting with ‘PraccticeLimited.’ Open the relevant folder for the Case Management App you are using.

Now locate LocalState folder, and then another folder named OspreyDocuments.

This contains all of the document temporary files from Osprey saved locally on your machine. Simply double-click one of the document folders available here to reopen it.

Please note that the name will appear as the Osprey ID. To locate a specific document, you will need to use the ‘Date Modified’ column to assist in identifying it.

In this article