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Using Osprey

Learn how to use Osprey to manage your day-to-day operations and processes


Performing an InfoTrack Search

Who is this guide for?

Accounts Users, Accounts Supervisors, Case Workers and Case Management Supervisors

Osprey Approach offers integration with InfoTrack, allowing you to run InfoTrack searches and have results automatically uploaded back into the Matter History. This guide will go through this process

Osprey can automatically populate the InfoTrack screen with data already captured.

Accessing the InfoTrack screen

Navigate to Case Management > InfoTrack.
If configured, Osprey will populate any relevant fields. These fields can also be completed manually and edited if required.

If you are manually adding details onto the InfoTrack Screen, any data will not be saved if you navigate away. Users will need to enter data into the dossiers to ensure data is retained.

Submitting an order

At the bottom of the screen, you will see a Submit New Order. When clicking this, you will be taken to the InfoTrack website, pulling through any information through, ready to perform any searches.

Order history

At the bottom of the page, you will find the orders that have been submitted and the status of them.

Once an order has been completed, an automated email will arrive from InfoTrack, advising the searches to have been completed. Osprey will also provide an automated email, letting you know that the search results have been returned, and uploaded to the client’s matter history.

Auto Posting

If the feature has been enabled by a supervisor, disbursements are posted as an office bank payment posting to the disbursements column of the client’s ledger on completion of the order. The office bank used will depend on your default per branch settings, i.e. for any ledger, the default bank selected when a manual office bank payment posting is made will be used. The disbursements will be posted with a reference in the format of IT-year-month-day this being the date of the order.

e.g. on the 29th January 2025 all infotrack disbursements will be posted with a reference of IT-2025-01-29

Accounts users will be able to use this reference to group tick all orders for any particular day in the office bank. 

Should Osprey not be able to post the entry automatically for any reason, you will receive an email advising you the order was placed but that the auto posting failed, you will then need to post it manually.


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