Resetting Portal Password (Through Osprey)

This guide will assist you reset clients and associates passwords for the web portal

How to reset a clients password

Navigate to Case Management > Clients > Client portal > Enable client access

Click the reset password tick box and then click Save

An email will be sent to the client with a one time password to use. When they log in with it they will be prompted to set a new password.

How to reset an associates password

Navigate to Supervisor > Portal setup > Associate access

Right the associate in question and choose Edit

Click Reset password and click Save

An email will be sent to the client with a one time password to use. When they log in with it they will be prompted to set a new password.