Osprey Academy - Customer Support & Training

Book Training

Improve your knowledge of Osprey with our free, unlimited online training courses

Recommended for Case Workers and Case Management Supervisors

Delivered online via video conference

Duration is 2 hours

About this course

Getting Started

  • Logging into Osprey
  • The Osprey Approach Homepage
  • Two Factor Authentication
  • Your User Profile Page
  • Logging Out of Osprey

Client & Matter Searches

  • The Global Search
  • Client & Matter Searches
  • The Wildcard Search

Conflict of Interest Searches

  • Client Conflicts
  • Dossier Data Conflicts
  • Saving Conflict Checks

Adding Clients & Matters

  • Adding Individual Clients
  • Adding Company Clients
  • Additional Named Clients
  • Communication Details
  • Adding the First Matter

Matter Restrictions

  • Restricting Individuals
  • Restricting Groups

Posting Time

  • Posting Time
  • Viewing the Time Ledger

The Timer & Timesheets

  • Using Timers on a Current Matter
  • Using Timers on a Blank Matter
  • Posting Time from the Timer
  • Using Timesheets

Client Ledger & Requisitions

  • Viewing the Client Ledger
  • The Client Ledger Summary
  • Client Ledger Requisitions

Contacts & Organisations

  • Adding Contacts & Organisations
  • Editing Contacts & Organisations
  • Linking a Contact to an Organisation

The Dossier

  • Selecting a Dossier Pages
  • Adding Information to a Dossier Page

Document Production & Osprey Gateway

  • Installing the Gateway
  • Logging into the Gateway
  • Browser Setup
  • Running Documents
  • Saving Documents to Matter History

The Matter History

  • Uploading Documents
  • Adding Notes
  • Customising the Matter History
  • Searching the Matter History
  • Matter History Item Options
  • Matter History Folders

Key Dates & Workflows

  • Adding Key Dates
  • Editing Key Dates
  • Meeting Key Dates
  • The Key Date Summary
  • Loading Workflows
  • Running Workflows

Sending Emails & Text Messages from Osprey

  • Sending Emails from Osprey
  • Sending Emails from Matter History
  • Including Matter History Items in Emails
  • Sending Text Messages in Osprey

Bundles & Packages

  • Creating Court Bundles
  • Downloading Court Bundles
  • Creating Packages
  • Sending Packages from Osprey