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Case Management Supervisor: Standard Documents

Recommended for Case Management Supervisors and System Supervisors

Delivered online via video conference

Duration is 90 minutes

About this course

Include Documents

  • Creating an Include Document
  • Uploading a Header/Footer
  • Updating an Including Document
  • Adding Include Documents to Letters
  • Running a Preview

Standard Documents

  • Creating Document Templates
  • Filtering the Document List
  • Editing Document Data
  • Deleting a Document

Linking Merge fields

  • Designing a Document
  • Selecting Mergefield Tables
  • Linking Fields to a Document
  • Previewing a Document

PDF & Excel Documents

  • Creating a PDF Document
  • Creating an Excel Document

Cloning Documents

  • Add Current Document
  • Linking Fields

Item Types

  • Creating Item Types
  • Assigning Item Types to Matter History Items

Email Templates

  • Creating Email Templates
  • Inserting Merge fields from Osprey
  • Using Templates when Sending Emails

Text Message Templates

  • Creating SMS Templates
  • Inserting Merge fields from Osprey
  • Using Templates when Sending Text Messages