Osprey Academy - Customer Support & Training

Book Training

Improve your knowledge of Osprey with our free, unlimited online training courses

Recommended for all users

Delivered online via video conference

Duration is 1 hour

About this course

Compliance Overview

  • What the Compliance Workflow Offers
  • What the Compliance Workflow is For

Risk Management

  • Contents of the Risk Management Workflow
  • Client Due Diligence
  • Completing a Risk Assessment
  • Recording ID
  • Matter Due Diligence
  • Source of Funds
  • Reports Available

Conflicts

  • Conflicts Focused Workflow
  • What the Conflicts Workflow Covers
  • Questionnaires & File Note
  • Reports Available

Undertakings

  • Undertakings Focused Workflow
  • Recording an Undertaking
  • Undertaking Approval
  • Discharging an Undertaking
  • Reports Available

File Reviews

  • File Reviews Focused Workflow
  • Initial File Review
  • Corrective Actions
  • Further Reviews
  • Reports Available

Client Feedback

  • Client Feedback Focused Workflow
  • Feedback in the Web Portal
  • Send Feedback Request
  • Reports Available

Complaints

  • The Complaints Workflow
  • Recording Initial Complaints
  • Recording Investigation Findings
  • Further Investigation & Final Responses
  • Reports Available

PII Claims

  • The PII Claims Workflow
  • Claim Investigation
  • Insurer Responses
  • Closing the Claim
  • Reports Available