Osprey Academy - Customer Support & Training

Book Training

Improve your knowledge of Osprey with our free, unlimited online training courses

Focused Workflow Review (All Work Types)

Recommended for Case Workers, Case Management Supervisors and System Supervisors

Delivered online via video conference

Duration is 1 hour

About this course

What is a Focused Workflow?

  • What is a Focused Workflow?
  • The Full Focused Workflow List

Linking Activities to Worktypes

  • Viewing Worktypes
  • Linking Your Activities
  • Setting Rates
  • Unlinking Activities

Standard Letters

  • Running Documents on a File
  • Saving Your Documents
  • Filtering Your Documents


  • Viewing Your Workflows
  • Viewing Tasks on a Workflow

Using Focused Workflows

  • Ensuring the Correct Worktype is Selected
  • Amending the Worktype of a File

Focused Workflow Dossiers

  • Viewing the Dossier
  • Available Dossier Pages
  • Filling in the Dossier

Loading a Focused Workflow

  • Where to Find Your Workflow
  • Running a Workflow