Osprey Academy - Customer Support & Training

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Improve your knowledge of Osprey with our free, unlimited online training courses

Recommended for all users

Delivered online via video conference

Duration is 1 hour

About this course

Immigration Workflow Overview

  • About the Immigration Focused Workflow
  • Included Forms
  • Criteria & Other Application Forms

Opening an Immigration File

  • The File Opening task
  • Adding A New Client
  • Adding Matter Details
  • Previous Representative

Running the Workflow

  • Client Care Pack
  • Previous Representatives (SAR Request, Chasing, Previous File)
  • Biometrics Invitation
  • Lodge Appeal

The Asylum Workflow

  • About the Asylum Workflow
  • Tasks Available