Osprey Academy - Customer Support & Training

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Supervisor Quick Start: Case Management

Recommended for Case Management Supervisors

Delivered online via video conference

Duration is 1 hour

About this course

Work Types

  • What are Work Types?
  • Adding New Work Types
  • Amending Work Types
  • Archiving Work Types

Documents & Lexis Forms

  • Creating Document Templates
  • Adding Content & Mergefields
  • Adding New PDF & Excel Documents
  • Add Current Document
  • Lexis Integration

Include Documents

  • What are Include Documents?
  • Creating an Include Document for your Header & Footer
  • Uploading the Include Document
  • Adding Include Documents to your Templates

Amending Workflows

  • Creating a Workflow
  • Archiving a Workflow
  • Creating New Tasks
  • Linking Tasks to Workflows

Email Templates

  • Creating an Email Template
  • Adding Mergefields to Email Templates

Client & Matter Extensions

  • What are Extensions?
  • Creating a New Extension
  • Adding Mergefields to your Extension
  • Cloning an Extension