Osprey Academy - Customer Support & Training

Book Training

Improve your knowledge of Osprey with our free, unlimited online training courses


Quick Start Up

Recommended for Case Workers and Managers

Delivered online via video conference

Duration is 2 hours

About this course

Accessing Osprey and Reviewing Files

  • What is Osprey Approach?
  • Logging into Osprey Approach

Searches

  • The Global Search
  • Loading a Client & Matter
  • Client & Dossier Searches
  • Conflict of Interest Searches

Clients & Matters

  • Adding and Editing Clients
  • Making Prospects Live
  • Adding & Editing Matters
  • Archiving Clients & Matters
  • Performing Credit & Money Laundering Checks

Posting time & Attendance Notes

  • A Guide to The Timer & Time Sheets
  • Starting a New Timer
  • Pausing & Restarting a Timer
  • Posting time from a Timer
  • Starting Timers on Blank Matter & Posting
  • Selecting Another Timer
  • Creating Timesheets and Adding Lines
  • Saving & Deleting Timesheets
  • Updating Time Sheets

The Client Ledger

  • The Client Ledger Card
  • Printing the Ledger
  • What is a Requisition?
  • Raising Requisitions

Basic Case Management

  • Adding & Editing Key Dates
  • The Key Date Summary
  • Adding Items to Matter History