Osprey Academy - Customer Support & Training

Book Training

Improve your knowledge of Osprey with our free, unlimited online training courses

Recommended for Case Workers and Web Portal Users

Delivered online via video conference

Duration is 90 minutes

About this course

What is the Web Portal?

  • Available Features
  • Examples of Using the Web Portal

Associate Setup

  • Setup Requirements
  • Creating a New Associate

Access Template Setup

  • Default Templates Available
  • Creating a New Template
  • Amending Access

Conveyancing Options

  • The Conveyancing Calculator Setup
  • Setting Up Conveyancing Rates
  • Creating Band Limits

Web Enabling in Osprey

  • Published Descriptions
  • Web Enabling a Task
  • Web Enabling a Worktype
  • Web Enabling Questionnaires
  • Linking Fields
  • Compulsory Fields
  • Designing a View
  • Allocating Web Questionnaires
  • Questionnaire Administrators

Email Setup

  • Setting Up Email Templates
  • Linking Fields to Email Templates
  • Adding Signatures

Configuration

  • Changing the Column Headings
  • Rearranging Columns