Client Feedback
Updated Aug 30th, 2023
Designed to be imported as extra tasks into existing work types. Allows the monitoring of feedback and if the matter is web enabled, the client can complete the feedback via the client portal
Task 1 Send Feedback Request
Allocate a Web Questionnaire
Client Feedback Questionnaire
Will only run if the matter is web enabled
Send Merged Email Template
Email to client asking to complete online Feedback Questionnaire
Will only run if the matter is web enabled
Send Standard Document
Will only run if the matter is not web enabled
Send Standard Document
Will only run if the matter is not web enabled
Add an automatic keydate to matter
Chase Response to Client Feedback request + 7 days
Task 2 Chase Response
Meet unmet keydates by type
CHASECLI
Send Standard Document
Will only run if the matter is not web enabled
Send Merged Email Template
Email to Client asking to complete online Feedback Questionnaire
Will only run if the matter is web enabled
Add an automatic keydate to matter
CLOSE – Close Matter + 7 days
Task 3 Client Feedback Received
Add A Dossier Date
Client Feedback Received = Today
Meet unmet keydates by type
CHASECLI
Meet unmet keydates by type
CLOSE
Allocate a Custom Questionnaire
Client Feedback
Allocate a Custom Questionnaire
Client Feedback Concerns
Add an automatic keydate to matter
CLOSE – Close Matter – Today
When Is there anything we can do to improve our service= No
Task 4 Respond to Clients Concerns
Meet unmet keydates by type
CLOSE
Meet unmet keydates by type
CL_RESP
Send Standard Document
When Concerns Identified
Send Merged Email Template
Email to Client Responding to Concerns
When Concerns Identified
Add an automatic keydate to matter
Close – Close Matter + 0 days