Osprey Academy - Customer Support & Training

Using Osprey

Learn how to use Osprey to manage your day-to-day operations and processes

Who is this guide for?

Accounts Users, Accounts Supervisors, Case Workers and System Supervisors

This guide will go through allowing your users or fee earners to request cheques, bills and other postings to be made to the client ledgers in Osprey

Within Osprey it is possible to allow non-accounts users to request when certain postings should be made.

Set up the authoriser

You will first need to ensure that at least one of your accounts users has the correct authorisation to accept or reject and post requisitions.

You will now be able to view all of your available Financial Security templates.

One of your default templates will be called Month End and is normally assigned to the user in charge of accounts who will be permitted to run your month end procedure. To use this template, click the ‘Edit’ icon alongside it. Alternatively, you can create a new template.

Select Banks & Journals and click Update

Ensure that Authorise and Post Requisitions are both ticked, by ticking the ‘Toggle’ box alongside the option, then clicking ‘Update’. Now select ‘Save’.

Now, navigate to Supervisor > System Setup > Users

Right click on the user you want to grant this access to and select ‘Edit’

Ensure that their ‘Financial Security View’ is set to the template which allows posting and authorising of requisitions.

Click ‘Save’ to save any changes.

Now that you have set up the authoriser/poster, your users can start to request cheques, bills and other postings.

Perform a requisition

Ensure that you have selected the client you want to raise a request against. Navigate to Client Ledgers > Requisitions.

Your Requisition Form will now open.

Choose the requisition type required in the ‘Posting Type’ drop-down list.

Now fill in the relevant details.

  • Notes for Authoriser: Enter any notes for the requisition authoriser here.
  • Print Requisition slip: If this box is ticked, on Saving the requisition, you will receive a print with 2 copies of the requisition, one for yourself and one for the accounts department. A copy is also saved to Matter History.

Click ‘Save’ when done. The authoriser will now be able to access your requisition. The Client Ledger will also reflect any pending requisitions along with the projected balances once these are posted.

Posting the Requisitions to the Client Ledger

The accounts staff can now authorise and post, or reject, any requested items.

Navigate to Banks & Journals > Requisitions

There are three drop-down lists on this page. To see client ledger requisitions, select ‘Client’ from the ‘Select Ledger’ box.

Select a branch if required, or leave as ‘All’ to see all branches.

If required, you can select to just see one particular type of requisition, e.g. all your Bill requests, or all Client Receipt requests. Leave on ‘All’ to see all requisitions made and not yet authorised.

Click ‘Go’ when done to show the selected requisitions.

Clicking ‘Authorise’ alongside any of the requisitions shown will enable the accounts staff to authorise, but not post, reject, or immediately post the item to finalise the request.

  • ‘Authorise’ leaves the requisition authorised but not yet posted.
  • ‘Post’ opens the standard posting screen for the accounts staff to complete the posting.
  • ‘Reject’ removes the requisition from the list.
  • ‘Close’ returns the user to the list of outstanding requisitions.

If the user has entered any notes when entering the requisition, they will be shown in the large ‘Notes’ panel at the bottom of the details area.

If the accounts staff choose to reject the requisition for any reason, they may enter notes as to the reason for this in the box highlighted below.

On subsequently clicking ‘Reject’, the requisitioner will receive an email informing them that their requisition has been rejected.

Requisition Types

Below is a list of all the available requisition types along with their corresponding ledger posting types

Requisition TypeLedger Posting TypeUsed To…
Billb BillBill client for costs and disbursements
Cancel Provisional Billp Cancel Provisional BillCancel any provisional bills already posted on the ledger
Cancel Unpaid Disbursementu Cancel Unpaid DisbursementCancel any unpaid disbursement posting already posted on the ledger
Client Cheque Receivedc Client Bank ReceiptReceive monies into the client bank account.
Client Cheque Requiredc Client Bank PaymentPay monies out of the client bank. Allows for printed cheque to be generated
Client Transfer from Depositl Client Transfer From DepositMove money from the deposit account to the client account
Client Transfer Paymentj Client Transfer PaymentTransfers money from the client account of the account posted to, to the destination matter’s client account
Client Transfer Receiptj Client Transfer ReceiptTransfers money to the client account of the account posted to, from the destination matter’s client account
Client Transfer to Depositl Client Transfer To DepositMove money from the client account to the deposit account
Client TT Receivedc Client Bank ReceiptReceive monies into the client bank account. No cheque options
Client TT Requiredc Client Bank PaymentPay monies out of the client bank. No cheque options
Cost Transfer Client to Office/Disbst Cost Transfer Client to Office/DisbsTransfer money from the client account to the office/disbs
Cost Transfer Office/Disbs to Clientt Cost Transfer Office/Disbs to ClientTransfer money from the office/disbs to the client
Credit Noteb Credit NoteCredit client for a previous bill
Deliver Provisional Billp Deliver Provisional BillFinalise a provisional bill
Deposit Receiptd Deposit ReceiptReceive monies into the deposit account
Deposit Withdrawald Deposit WithdrawalPay monies out of the deposit account
Disbursement to Office Transferm Disbursements to Office TransferMove money from the disbursements to the office column on a matter
Fee Earner Billm Office to Disbursements TransferMove money from the office to the disbursements column on a matter
Notez NotePosts a non financial note onto the client ledger
Office Cheque Receivedo Office Bank ReceiptReceive money into the office bank
Office Cheque Requiredo Office Bank PaymentPay money out of the office bank. Allows printed cheque to be generated.
Office to Disbursement Transferm Office to Disbursements TransferMove money from the office to the disbursements column on a matter
Office Transfer Paymentk Office Transfer PaymentMove money from the office/disbs column of the matter to the office/disbs column off the destination matter
Office Transfer Receiptk Office Transfer ReceiptMove money to the office/disbs column of the matter from the office/disbs column off the destination matter
Office TT Receivedo Office Bank ReceiptReceive money into the office bank
Office TT Requiredo Office Bank PaymentPay money out of the office bank. No option for printed cheque
Pay Unpaid Disbursementu Pay Unpaid DisbursementConverts previously posted Unpaid Disbursement to an office bank payment posting
Petty Cash Paymente Petty Cash PaymentPay money out of the office/disbursements column from the PETTYCASH journal
Petty Cash Receipte Petty Cash ReceiptReceive money into the office/disbursements column from the PETTYCASH journal
Provisional  Billp Provisional BillPost a draft bill for approval without affecting your fees or VAT
Transfer from Nominaln Transfer From NominalPayment from the office/disbs column from a nominal rather than the bank
Transfer to Nominaln Transfer To NominalReceipt to the office/disbs column from a nominal rather than the bank
Unpaid Disbursementu Unpaid DisbursementPost an anticipated disbursement without affecting the office bank or a nominal. Use Pay Unpaid disbursement to convert to a regular office bank payment posting.
Write Off Creditw Write Off CreditWrite off a credit balance from the office/disbs column.
Write Off Debitw Write Off DebitWrite off a debit balance from the office/disbs column.

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