Osprey Academy - Customer Support & Training

Using Osprey

Learn how to use Osprey to manage your day-to-day operations and processes


Where to find Osprey Mergefields

Who is this guide for?

Case Management Supervisors and System Supervisors

This guide will help identify the more commonly used mergefields, and which tables the relevant fields are located in

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When creating Word documents or emails in Osprey, you may wish to map a specific merge field to bring through data captured from Osprey.

Linking any fields from the Contact or Organisation table will result in a pop-up to select a relevant Contact or Organisation prior to generating the correspondence.

Standard Osprey merge fields

Merge fieldNotesTableLinked by Default
Email_Address Users Email Address AccuserNo
User_IDUsers UsernameAccuserNo
Branch_DescriptionBranch DescriptionBranchNo
AreaBranch Address FieldBranchInfoNo
CountyBranch Address FieldBranchInfoNo
DX_NoBranch DX AddressBranchInfoNo
E_MailBranch Email addressBranchInfoNo
Fax_NoBranch Fax NumberBranchInfoNo
HouseBranch Address FieldBranchInfoNo
Phone_NoBranch Phone NumberBranchInfoNo
Postal_TownBranch Address FieldBranchInfoNo
PostcodeBranch Address FieldBranchInfoNo
AddressClients Full Postal AddressCalculationYes
Bill_AddressClients Billing Postal AddressCalculationNo
Bill_DateDate of last bill raised on client ledgerCalculationNo
Client_BalanceClient Bank Balance on Client LedgerCalculationNo
Client_DateDate of last Client posting on client ledgerCalculationNo
Daily_Int_At_IssueField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Daily_Int_At_JudgmtField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Daily_Interest_After_JudgmtField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Deposit_BalanceDeposit Bank Balance on Client LedgerCalculationNo
Deposit_DateDate of last Deposit posting on client ledgerCalculationNo
Disbursements_BalanceDisbursement Balance on Client LedgerCalculationNo
Disbursements_DateDate of last Disbursement posting on client ledgerCalculationNo
Executive_NameMatter Supervising Fee Earner DescriptionCalculationNo
FaxClients Fax NumberCalculationNo
Fee_Earner_DescriptionMatter Fee Earner DescriptionCalculationYes
Fee_Earner_EmailMatter Fee Earner Email AddressCalculationYes
Fee_Earner_MobileMatter Fee Earner Mobile NumberCalculationNo
Fee_Earner_PhoneMatter Fee Earner Phone NumberCalculationNo
First_Invoice_DateField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Fixed_SumField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Initial_DebtField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Int_At_IssueField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Int_At_JudgmtField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Interest_After_JudgmtField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Irrecoverable_CostsField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Irrecoverable_FeesField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Last_Invoice_DateField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
MobileClients Mobile NumberCalculationNo
Office_BalanceOffice Balance on Client LedgerCalculationNo
Office_DateDate of last Office posting on client ledgerCalculationNo
PhoneClients Phone NumberCalculationNo
Recoverable_CostsField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Recoverable_FeesField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Status_DescriptionMatter Fee Earner Status DescriptonCalculationNo
Time_BilledTotal of Units BilledCalculationNo
Time_Billed_ValueTotal Value of Billed TimeCalculationNo
Total_CreditsField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Total_DebtField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
Total_PaymentsField from the Debt Ledger for use with the focused Debt Recovery workflow.CalculationNo
WIP_MinutesTotal of WIP in MinutesCalculationNo
WIP_ValueTotal Value of WIPCalculationNo
AreaClients Address FieldClientNo
CountyClients Address FieldClientNo
Group_CodeGroup Code allocated to the client.ClientNo
HouseClients Address FieldClientNo
Postal_TownClients Address FieldClientNo
PostcodeClients Address FieldClientNo
AreaContact Address FieldContactNo
CountyContact Address FieldContactNo
E_MailContact Email Address ContactNo
Fax_NoContact Fax NumberContactNo
ForenameContact Name FieldContactNo
HouseContact Address FieldContactNo
InitialsContact Name FieldContactNo
Mobile_NoContact Mobile NumberContactNo
Phone_NoContact Phone NumberContactNo
Postal_TownContact Address FieldContactNo
PostcodeContact Address FieldContactNo
SurnameContact Name FieldContactNo
TitleContact Name FieldContactNo
WWWContact Web AddressContactNo
Matter_LMDLast Date Matter was editedLastMatterDatesNo
Time_LMDLast Date Time was postedLastMatterDatesNo
Address_5Additional Clients Address FieldLinknameNo
Area_2Additional Clients Address FieldLinknameNo
Area_3Additional Clients Address FieldLinknameNo
Area_4Additional Clients Address FieldLinknameNo
Area_5Additional Clients Address FieldLinknameNo
Country_2Additional Clients Address FieldLinknameNo
Country_3Additional Clients Address FieldLinknameNo
Country_4Additional Clients Address FieldLinknameNo
Country_5Additional Clients Address FieldLinknameNo
Email_Address_1Additional Clients Email Address LinknameNo
Email_Address_2Additional Clients Email AddressLinknameNo
Email_Address_3Additional Clients Email AddressLinknameNo
Email_Address_4Additional Clients Email AddressLinknameNo
Email_Address_5Additional Clients Email AddressLinknameNo
Forename_1Additional Clients Name FieldLinknameYes
Forename_2Additional Clients Name FieldLinknameYes
Forename_3Additional Clients Name FieldLinknameNo
Forename_4Additional Clients Name FieldLinknameNo
Forename_5Additional Clients Name FieldLinknameNo
House_2Additional Clients Address FieldLinknameNo
House_3Additional Clients Address FieldLinknameNo
House_4Additional Clients Address FieldLinknameNo
House_5Additional Clients Address FieldLinknameNo
Initials_1Additional Clients Name FieldLinknameYes
Initials_2Additional Clients Name FieldLinknameYes
Initials_3Additional Clients Name FieldLinknameNo
Initials_4Additional Clients Name FieldLinknameNo
Initials_5Additional Clients Name FieldLinknameNo
Postal_Town_2Additional Clients Address FieldLinknameNo
Postal_Town_3Additional Clients Address FieldLinknameNo
Postal_Town_4Additional Clients Address FieldLinknameNo
Postal_Town_5Additional Clients Address FieldLinknameNo
Postcode_2Additional Clients Address FieldLinknameNo
Postcode_3Additional Clients Address FieldLinknameNo
Postcode_4Additional Clients Address FieldLinknameNo
Postcode_5Additional Clients Address FieldLinknameNo
Surname_1Additional Clients Name FieldLinknameYes
Surname_2Additional Clients Name FieldLinknameYes
Surname_3Additional Clients Name FieldLinknameNo
Surname_4Additional Clients Name FieldLinknameNo
Surname_5Additional Clients Name FieldLinknameNo
Title_1Additional Clients Name FieldLinknameYes
Title_2Additional Clients Name FieldLinknameYes
Title_3Additional Clients Name FieldLinknameNo
Title_4Additional Clients Name FieldLinknameNo
Title_5Additional Clients Name FieldLinknameNo
Archive_LocationMatter Archive LocationMatterNo
Archive_ReferenceMatter Archive ReferenceMatterNo
Branch_IDMatter Branch IDMatterNo
Client_NoMatter Client NumberMatterNo
Date_ArchivedDate Matter ArchivedMatterNo
Date_OpenedDate Matter OpenedMatterNo
Debtor_LimitMatter Debtor LimitMatterNo
Department_IDMatter Department IDMatterNo
Disbursements_LimitMatter Debtor LimitMatterNo
Email_AddressMatter Email AddressMatterNo
Exec_CodeMatter Supervising Fee Earner IDMatterNo
Fee_Earner_IDMatter Fee Earner IDMatterYes
Matter_DescriptionMatter DescriptionMatterYes
Matter_NoMatter NumberMatterNo
Private_Or_LAMatter Private or Legal AidMatterNo
Remuneration_TypeMatter Remuneration IDMatterNo
Review_DateMatter Review DateMatterNo
Review_PeriodMatter Review PeriodMatterNo
Unique_File_NoMatter Unique File NumberMatterNo
WIP_LimitMatter WIP LimitMatterNo
Work_IdMatter Work Type IDMatterNo
AreaOrganisation Address FieldOrganisationNo
CountyOrganisation Address FieldOrganisationNo
DX_NoOrganisation DX AddressOrganisationNo
E_MailOrganisation Email AddressOrganisationNo
Fax_NoOrganisation Fax NumberOrganisationNo
HouseOrganisation Address FieldOrganisationNo
Organisation_NameOrganisation DescriptionOrganisationNo
Phone_NoOrganisation Phone NumberOrganisationNo
Postal_TownOrganisation Address FieldOrganisationNo
PostcodeOrganisation Address FieldOrganisationNo
WWWOrganisation Web Address OrganisationNo
AreaPractice Address FieldPracticeInfoNo
CountyPractice Address FieldPracticeInfoNo
DX_NoPractice DX AddressPracticeInfoNo
E_MailPractice Email AddressPracticeInfoNo
Fax_NoPractice Fax NumberPracticeInfoNo
HousePractice Address FieldPracticeInfoNo
Phone_NoPractice Phone NumberPracticeInfoNo
Postal_TownPractice Address FieldPracticeInfoNo
PostcodePractice Address FieldPracticeInfoNo
Practice_IdPractice IDPracticeInfoNo
Practice_NamePractice NamePracticeInfoYes
WWWPractice Web AddressPracticeInfoNo
AreaAssociate Address FieldPubAssocNo
Assoc_IdAssociate IDPubAssocNo
Assoc_NameAssociate NamePubAssocNo
CountyAssociate Address FieldPubAssocNo
E_MailAssociate Email Address PubAssocNo
GenAssocNameAssociate Generated PasswordPubAssocNo
HouseAssociate Address FieldPubAssocNo
Phone_NoAssociate Phone NumberPubAssocNo
Postal_TownAssociate Address FieldPubAssocNo
PostcodeAssociate Address FieldPubAssocNo
WWWAssociate Web AddressPubAssocNo
Client_EmailClients Published Email AddressPubDataNo
Client_NoClients Published Client NumberPubDataNo
GenClientNameClients Generated PasswordPubDataNo
VAT_NumberVAT NumberVATNONo

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