Osprey Academy - Customer Support & Training

Workflows

Over 50 templated, configurable workflows that help you save time and money

Task 1 File Opening (not published)

Allocate a Custom Questionnaire

Enter details regarding the file. This information is used to pre-populate letters and fields:

Task 2 Client Care Pack (published description)

Send Standard Document

Client care letter

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Add an automatic keydate to matter

5 days – client to return signed client care pack CHASECLI

Task 3 Receipt of Heads of Terms

Meet unmet keydates by type

client to return signed client care pack ChaseCli

Allocate a Custom Questionnaire

Lessor’s Details: This information is used to pre-populate letters and fields:

Send Merged Email Template

Estate Agent initial email

Estate Agent initial email

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Send Standard Document

Solicitors initial letter enc. Title docs

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Add an automatic keydate to matter

10 days – Chase Lessee’s solicitors for enquiries if not rec’d CHASESOL

Task 4 Prepare Draft Lease (Sending draft Lease to Lessor)

Send Standard Document

Lease Template

Send Standard Document

Client enc. draft Lease

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Add an automatic keydate to matter

5 days – Chase client for approval of draft lease CHASECLI

Task 5 Send draft Lease to Lessee

Meet unmet keydates by type

CHASECLI

Send Standard Document

Sol enc. draft Lease

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Add an automatic keydate to matter

5 days – Chase Lessee’s solicitor for approval of draft lease CHASESOL2 (might need to create a new keydate type for this)

Task 6 Approve Draft Lease (Lessee’s response to draft Lease)

Meet unmet keydates by type

– CHASESOL2

Meet unmet keydates by type

– CHASECLI2

Allocate a Custom Questionnaire

Was draft Lease approved? Enter details regarding the draft lease. This information is used to pre-populate letters and fields:

Send Standard Document

(criteria applied – if ‘was draft Lease approved’ marked as ‘Yes’)

Sol enc. engrossed lease

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Send Standard Document

(criteria applied – if ‘was draft Lease approved’ marked as ‘No’)

Sol enc. amended lease

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Send Standard Document

(criteria applied – if ‘was draft Lease approved’ marked as ‘Yes’)

Client sending engrossed Lease for sig

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Send Standard Document

(criteria applied – if ‘was draft Lease approved’ marked as ‘No’)

Client enc. amended lease

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Add an automatic keydate to matter

5 days – Client to return signed Lease CHASECLI2 (criteria applied – if ‘was draft Lease approved’ marked as ‘Yes’)

Add an automatic keydate to matter

5 days – Client to approve amended Lease CHASECLI2 (criteria applied – if ‘was draft Lease approved’ marked as ‘No’)

Tick Task

Criteria applied FW_DraftLease marked as ‘Yes’

Task 7 Received enquiries from Lesee’s solicitors (Published description: Enquiries received from the Lessee’s solicitor)

Meet unmet keydates by type

CHASESOL

Send Standard Document

Client enq. enquiries

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Send Merged Email Template

Estate Agent enqs received, sent to client

Estate Agent enqs received, sent to client

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Add an automatic keydate to matter

3 days – Chase client for replies to enquiries CHASECLI

Task 8 Replies to enquiries (Published description: Sending the Lessor’s replies to enquiries to the Lessee’s solicitor)

Meet unmet keydates by type

CHASECLI

Send Standard Document

Sol replies to enqs.

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Send Merged Email Template

client confirming replies to enquiries sent to Lessee’s solicitor

Client confirming replies to enquiries sent to Lessee’s solicitor

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Task 9 Request Estate Agent’s Invoice

Send Merged Email Template

Estate Agent request invoice

Estate Agent request invoice

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Add an automatic keydate to matter

3 days – chase Estate Agent for Invoice – CHASEAGENT (may need to add new keydate type) CHSE_ESTAG

Task 10 Prep – Completion of Lease (Published Description)

Meet unmet keydates by type

CHASECLI2

Meet unmet keydates by type

CHASEAGENT CHSE_ESTAG

Allocate a Custom Questionnaire

Enter details regarding the Completion Statement. This information is used to pre-populate letters and fields:

Send Standard Document

Completion Statement

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Send Standard Document

Invoice

Add a keydate linked to dossier field

FW_COMPLEASE Date to complete Lease – REMINDER

Send Standard Document

Client confirm completion details

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Display a message to the user

“Prepare cheque requisitions for completion”

Task 11 Completion

Meet unmet keydates by type

REMINDER

Allocate a Custom Questionnaire

Enter details regarding the completion date. This information is used to pre-populate letters and fields:

Send Standard Document

Sol completion letter

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Send a text message to a client

Send Standard Document

Client confirm completion

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Send Standard Document

Estate agent completion letter

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Document pack for this workflow

Blank Client letter

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Blank Estate Agent letter

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Blank Solicitor letter

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Client care letter

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Client confirm completion details

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Client confirm completion

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Client enc. amended lease

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Client enc. draft Lease

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Client enq. enquiries

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Client sending engrossed Lease for sig

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Completion Statement

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Estate agent completion letter

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Sol completion letter

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Sol enc. amended lease

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Sol enc. draft Lease

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Sol enc. engrossed lease

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Sol replies to enqs.

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Solicitors initial letter enc. Title docs

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Estate Agent request invoice

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Client confirming replies to enquiries sent to Lessee’s solicitor

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Estate Agent enqs received, sent to client

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Estate Agent initial email

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