Osprey PC setup
Updated Jul 10th, 2025
Who is this guide for?
Any Users
This guide will walk you through how to setup your PC in readiness for Osprey
Installing the Osprey Gateway
Osprey Approach offers the ability to produce documents via any web browser, such as Chrome and Edge, when running from a Windows PC.
To be able to do this, users will need to install the Osprey Gateway. This will allow documents to run through your locally installed version of Word.
Your IT team can download the Osprey Gateway here
Once downloaded, run the Setup.exe. This will open a prompt. Click Install.
Once complete you will see the Osprey Gateway in the Notifications Tray. If you right click you will see some more options along with the version number:
Security warnings
If users receive a Security warning when running a document, users may also need to add C:UsersUsernameDocumentsOspreyOfficeGateway and all subfolders to Word’s Trusted Locations.
Please click the below guide for further information on how to prevent further warnings.
Enabling pop-ups
To ensure the save prompt appears when closing a word document, please refer to the below guides. Ensure that pop-ups are NOT blocked for Osprey.
Updating SPF records
We would advise updating the SPF record as per the guide here.
Domain whitelisting
Traffic for the following domains should be allowed through any firewalls and whitelisted in any traffic monitoring solutions. All traffic will be HTTPS.
*.ospreyprod.co.uk
*.ospreyprod-la.co.uk
*.ospreyapproach.com
Using a Remote Desktop or Terminal Server?
Users who log into Osprey via a terminal server, or a remote desktop session, will need to use the Remote Desktop version of the Osprey Gateway.