Task 1 New Client Web Questionnaire

Allocate a Web Questionnaire

Probate New Client Web Questionnaire

Task 2 New Client Web Questionnaire – Answer Review

Allocate a Custom Questionnaire

Probate New Client Web Questionnaire – Answer review

Task 3 Confirm Initial Meeting

Allocate a Custom Questionnaire

Deceased Details

Allocate a Custom Questionnaire

Executor Details

Allocate a Custom Questionnaire

Sole Proving Executor

Criteria: Will only run if there is a sole proving executor.

Send Standard Document

Exec 1 Initial Letter

Criteria: Will only run if Executor 1 surname is filled in.

Exec 1 Initial Letter

Exec 1 Initial Letter

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The above letter is repeated for Executor 2 and 3 providing a surname has been entered for each.

Task 4 Initial Instructions

Allocate a Custom Questionnaire

Deceased Details

Allocate a Custom Questionnaire

Executor Details

Allocate a Custom Questionnaire

Sole Proving Executor

Criteria: Will only run if there is a sole proving executor.

Send Standard Document

Exec 1 Cover Letter for Client Care

Criteria: Will only run if Executor 1 surname is filled in.

Exec 1 Cover Letter for Client Care

Exec 1 Cover Letter for Client Care

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Send Standard Document

Exec 1 Client Care Letter

Criteria: Will only run if Executor 1 surname is filled in.

Exec 1 Client Care Letter

Exec 1 Client Care Letter

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Send Standard Document

Exec 1 Reserve Power Letter

Criteria: Will only run if Executor 1 surname is filled in.

Exec 1 Reserve Power Letter

Exec 1 Reserve Power Letter

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The above letters are repeated for Executor 2 and 3 providing a surname has been entered for each.

Add an automatic keydate to matter

Chase Executor (Chase Exec 1) – 14 – Days – “Has Executor 1 signed client care papers?”

Criteria: Will only run if Executor 1 surname is filled in.

The above action is repeated for Executor 2 and 3 providing a surname has been entered for each.

Task 5 Notify Legatees/Beneficiaries

Allocate a Custom Questionnaire

Beneficiary Details (1)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 1-3

Allocate a Custom Questionnaire

Beneficiary Details (2)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 4-6

Allocate a Custom Questionnaire

Beneficiary Details (3)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 7-10

Allocate a Custom Questionnaire

Charity Beneficiary Details

Please Note: You are able to capture up to 10 Charity Beneficiary within this questionnaire.

Send Standard Document

Beneficiary 1 Notification Letter

Criteria: Will only run if Beneficiary 1 surname is filled in.

Beneficiary 1 Notification Letter

Beneficiary 1 Notification Letter

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The above letter is repeated for up to 10 Beneficiaries providing a surname has been entered for each.

Send Standard Document

Charity Beneficiary 1 Notification Letter

Criteria: Will only run if Charity Beneficiary 1 name is filled in.

Charity Beneficiary 1 Notification Letter

Charity Beneficiary 1 Notification Letter

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The above letter is repeated for up to 10 Charity Beneficiaries providing a name has been entered for each.

Task 6 Property and Utility Details

Allocate a Custom Questionnaire

Property Details

Send Standard Document

Gas Provider Notification Letter

Criteria: Will only run if a gas provider has been selected.

Gas Provider Notification Letter

Gas Provider Notification Letter

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Send Standard Document

Electricity Provider Notification Letter

Criteria: Will only run if an electricity provider has been selected.

Electricity Provider Notification Letter

Electricity Provider Notification Letter

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Send Standard Document

Telephone Provider Notification Letter

Criteria: Will only run if a telephone provider has been selected.

Telephone Provider Notification Letter

Telephone Provider Notification Letter

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Send Standard Document

Water Provider Notification Letter

Criteria: Will only run if a water provider has been selected.

Water Provider Notification Letter

Water Provider Notification Letter

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Send Standard Document

Council Tax Provider Notification Letter

Council Tax Provider Notification Letter

Council Tax Provider Notification Letter

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Send Standard Document

Home Insurance Provider Notification Letter

Criteria: Will only run if a home insurance provider has been selected.

Home Insurance Provider Notification Letter

Home Insurance Provider Notification Letter

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Send Standard Document

Mortgage Lender Notification Letter

Criteria: Will only run if a mortgage lender has been selected.

Mortgage Lender Notification Letter

Mortgage Lender Notification Letter

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Add an automatic keydate to matter

Chase Insurer (CHASE_INS) – 14 Days – “Response received re House Insurance status?”

Criteria: Will only run if a home insurance provider has been selected.

Add an automatic keydate to matter

Chase Lender (CHASELEND) – 14 Days – “Response received re outstanding mortgage?”

Criteria: Will only run if a mortgage lender has been selected.

Add an automatic keydate to matter

Chase Local Authority (CHASE_LA) – 14 Days – Response received re-outstanding Council Tax?

Task 7 Obtain Details of Assets – Banks/BSocs

Allocate a Custom Questionnaire

Bank Details

Please Note: You are able to add up to 9 banks, with up to 4 accounts associated to each bank in this questionnaire.

Allocate a Custom Questionnaire

Building Society

Please Note: You are able to add up to 9 building societies, with up to 4 accounts associated to each, in this questionnaire.

Send Standard Document

Bank 1 Balance Letter

Criteria: Will only run if a Bank 1 organisation has been selected.

Bank 1 Balance Letter

Bank 1 Balance Letter

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The above letter is repeated for up to 9 Banks, providing an organisation has been entered for each.

Send Standard Document

B Soc 1 Balance Letter

Criteria: Will only run if a Building Society 1 organisation has been selected.

B Soc 1 Balance Letter

B Soc 1 Balance Letter

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The above letter is repeated for up to 9 Building Societies, providing an organisation has been entered for each.

Add an automatic keydate to matter

Chase Bank (CHASE_BANK) – 21 Days – “Chase bank 1 for details of balance”

Criteria: Will only run if a Bank 1 organisation has been selected.

The above action is repeated for up to 9 Banks, providing an organisation has been entered for each.

Add an automatic keydate to matter

Chase Building Society (CHASE_BSOC) – 21 Days – “Building Society 1 – Chase for details of balance”

Criteria: Will only run if a Building Society 1 organisation has been selected.

The above action is repeated for up to 9 Building Societies, providing an organisation has been entered for each.

Task 8 Obtain Details of Assets – Life Insurance

Allocate a Custom Questionnaire

Life Insurance

Send Standard Document

Life Insurer 1 Value Enquiry

Criteria: Will only run if a life insurance organisation has been selected.

Life Insurer 1 Value Enquiry

Life Insurer 1 Value Enquiry

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The above letter is repeated for Life Insurer 2 and Life Insurer 3, providing an organisation has been entered for each.

Add an automatic keydate to matter

Chase Life Insurance (CHASELIFIN) – 21 Days – “Response on value query, Life Insurer 1”

Criteria: Will only run if a life insurance organisation has been selected.

The above action is repeated for Life Insurer 2 and Life Insurer 3, providing an organisation has been entered for each.

Task 9 Obtain Details of Assets – Investments

Allocate a Custom Questionnaire

Investments

Send Standard Document

ISA Provider Value Enquiry

Criteria: Will only run if there is an ISA provider has been selected.

ISA Provider Value Enquiry

ISA Provider Value Enquiry

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Send Standard Document

TESSA Provider Value Enquiry

Criteria: Will only run if there is a TESSA provider has been selected.

TESSA Provider Value Enquiry

TESSA Provider Value Enquiry

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Send Standard Document

PEP Provider Value Enquiry

Criteria: Will only run if there is a PEP provider has been selected.

PEP Provider Value Enquiry

PEP Provider Value Enquiry

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Add an automatic keydate to matter

Chase Investment Provider (CHASEINVST) – 21 Days – “Response on value query, ISA Provider?”

Criteria: Will only run if there is an ISA provider has been selected.

Add an automatic keydate to matter

Chase Investment Provider (CHASEINVST) – 21 Days – “Response on value query, PEP Provider?”

Criteria: Will only run if there is a PEP provider has been selected.

Add an automatic keydate to matter

Chase Investment Provider (CHASEINVST) – 21 Days – “Response on value query, TESSA Provider?”

Criteria: Will only run if there is a TESSA provider has been selected.

Task 10 Obtain Details of Assets – Stocks/Shares

Allocate a Custom Questionnaire

Shares

Send Standard Document

Stockbroker Valuation Letter

Criteria: Will only run if there is a Stockbroker contact or company has been entered.

Stockbroker Valuation Letter

Stockbroker Valuation Letter

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Send Standard Document

Share Registrar Initial Letter

Criteria: Will only run if there is a Registrar has been entered.

Share Registrar Initial Letter

Share Registrar Initial Letter

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Add an automatic keydate to matter

Chase Share Registrar (CHASESHREG) – 21 Days – “Response on value query, Share Registrar?”

Criteria: Will only run if there is a Registrar has been entered.

Add an automatic keydate to matter

Chase Stockbroker (CHASESTKBR) – 21 Days – “Response on value query, Stockbroker?”

Criteria: Will only run if there is a Stockbroker contact or company has been entered.

Task 11 Obtain Details of Assets – NS&I

Allocate a Custom Questionnaire

National Savings and Investments

Send Standard Document

NS&I Initial Letter

Criteria: Will only run if any National Savings or Investments have been entered.

NS&I Initial Letter

NS&I Initial Letter

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Open a Read-Only Doc

NS&I Death Claims Form

NS&I Death Claims Form

NS&I Death Claims Form

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Add an automatic keydate to matter

Chase NS & I (CHASE_NS_I) – 21 Days – “Response to value query received from NS&I?”

Task 12 Obtain Details of Assets – Pensions

Allocate a Custom Questionnaire

Pensions

Send Standard Document

Pension Service Initial Letter

Criteria: Will only run if a Pension Service Office has been entered.

Pension Service Initial Letter

Pension Service Initial Letter

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Send Standard Document

Private Pension 1 Initial Letter

Criteria: Will only run if a Pension Provider 1 has been entered.

Private Pension 1 Initial Letter

Private Pension 1 Initial Letter

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The above letter is repeated for Pension Provider 2 and Pension Provider 3, providing an organisation has been entered for each.

Add an automatic keydate to matter

Chase Pension Provider (CHASEPENSI) – 21 Days – “Response from Pension Provider 1 Initial Letter?”

Criteria: Will only run if a Pension Provider 1 has been entered.

The above action is repeated for Pension Provider 2 and Pension Provider 3, providing an organisation has been entered for each.

Task 13 Other Notifications

Allocate a Custom Questionnaire

Other Notifications

Send Standard Document

Local Authority Electoral Roll Notification Letter

Criteria: Will only run if a local council has been entered.

Local Authority Electoral Roll Notification Letter

Local Authority Electoral Roll Notification Letter

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Send Standard Document

DVLA Notification Letter

Criteria: Will only run if the deceased had a driving licence.

DVLA Notification Letter

DVLA Notification Letter

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Send Standard Document

Passport Office Notification Letter

Criteria: Will only run if a passport office has been entered.

Passport Office Notification Letter

Passport Office Notification Letter

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Send Standard Document

Employer Notification Letter

Criteria: Will only run if an employer name and address have been entered.

Employer Notification Letter

Employer Notification Letter

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Send Standard Document

DWP Attendance Allowance

Criteria: Will only run if the deceased received attendance allowance and a department for work and pensions has been entered.

DWP Attendance Allowance

DWP Attendance Allowance

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Send Standard Document

TV Licensing Notification Letter

Criteria: Will only run if the deceased has a TV licence.

TV Licensing Notification Letter

TV Licensing Notification Letter

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Add an automatic keydate to matter

Chase Employer (CHASE_EMP) – 14 Days – “Response from Employer Notification Letter?”

Add an automatic keydate to matter

Chase DWP (CHASE_DWP) – 14 Days – “Response to DWP AA Notification Letter?”

Task 14 Obtain Details of Liabilities/HMRC

Allocate a Custom Questionnaire

Creditors/HMRC

Send Standard Document

Creditor 1 Liability Value

Criteria: Will only run if Creditor 1 has been entered.

Creditor 1 Liability Value

Creditor 1 Liability Value

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The above letter is repeated for Creditor 2 and Creditor 3, providing information has been entered for each.

Send Standard Document

HMRC Tax Return Enquiry

Criteria: Will only run if HMRC has been selected.

HMRC Tax Return Enquiry

HMRC Tax Return Enquiry

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Add an automatic keydate to matter

Chase HMRC (CHASEHMRC) – 21 Days – “Response from HMRC re Tax Affairs?”

Add an automatic keydate to matter

Chase Creditor (CHASE_CRED) – 21 Days – “Response from Creditor 1 Initial letter?”

Criteria: Will only run if Creditor 1 has been entered.

The above action is repeated for Creditor 2 and Creditor 3, providing information has been entered for each.

Task 15 Return Self Assessment to HMRC

Meet unmet keydates by type

Chase HMRC (CHASEHMRC) – “Response from HMRC re Tax Affairs?”

Send Standard Document

HMRC Return Self Assessment

HMRC Return Self Assessment

HMRC Return Self Assessment

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Allocate a Custom Questionnaire

Chase HMRC (CHASEHMRC) – 21 Days – “Response from HMRC Tax return?”

Task 16 Pay Self Assessment Tax Due

Meet unmet keydates by type

Chase HMRC (CHASEHMRC) – “Response from HMRC Tax return?”

Send Standard Document

HMRC Paying Income Tax due

HMRC Paying Income Tax due

HMRC Paying Income Tax due

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Task 17 Bank Re Funeral Account

Allocate a Custom Questionnaire

Funeral Account

Send Standard Document

Bank Funeral Request Payment

Criteria: Will only run if a bank has been selected to pay funeral costs.

Bank Funeral Request Payment

Bank Funeral Request Payment

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Meet unmet keydates by type

Chase Bank (CHASE_BANK) – 21 Days – “Response from Bank re payment of funeral account.”

Criteria: Will only run if a bank has been selected to pay funeral costs.

Task 18 Settle Funeral Account

Allocate a Custom Questionnaire

Funeral Account

Send Standard Document

Funeral Director Settlement Letter

Criteria: Will only run if a Funeral Directors has been entered.

Funeral Director Settlement Letter

Funeral Director Settlement Letter

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Task 19 Prepare IHT Forms

Allocate a Custom Questionnaire

IHT Threshold Reached?

Allocate a Custom Questionnaire

Gross Value Under £650K and Transfer NRB

Criteria: Will only run if the IHT threshold has been reached.

Display a message to the user

“Please Prepare IHT400, Associated Schedules and any further required IHT forms (IHT435/IHT436)”

Criteria: Will only run if the IHT400 is required.

Display a message to the user

“Please Prepare IHT205 and any further required IHT forms (IHT435/IHT436)”

Criteria: Will only run if the IHT205 is required.

Task 20 Draft Probate Application

Allocate a Custom Questionnaire

Draft Probate Application

Display a message to the user

“Please Prepare application online https://hmcts-access.service.gov.uk/”

Criteria: Will only run if the probate application is being submitted online.

Send Standard Document

PA1P

Criteria: Will only run if the probate application is not being submitted online and is Testate.

Send Standard Document

PA1A

Criteria: Will only run if the probate application is not being submitted online and is Intestate.

Send Standard Document

Exec 1 Draft App for Signature

Criteria: Will only run if Executor 1 surname is filled in.

Exec 1 Draft App for Signature

Exec 1 Draft App for Signature

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The above letter is repeated for Executor 2 and 3 providing a surname has been entered for each.

Add an automatic keydate to matter

Chase Executor (CHASE_EXEC) – 7 Days – “Signed Probate Papers Returned Exec 1.”

Criteria: Will only run if Executor 1 surname is filled in.

The above action is repeated for Executor 2 and 3 providing a surname has been entered for each.

Task 21 Submit IHT Forms to HMRC

Send Standard Document

HMRC (IHT) Send IHT Papers

HMRC (IHT) Send IHT Papers

HMRC (IHT) Send IHT Papers

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Add an automatic keydate to matter

Chase IHT (CHASE_IHT) – 14 Days – “Heard From HMRC re IHT Forms”

Task 22 Submit Probate Application

Allocate a Custom Questionnaire

Probate Registry

Send Standard Document

Probate Registry Send Probate Application

Probate Registry Send Probate Application

Probate Registry Send Probate Application

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Add an automatic keydate to matter

Chase Grant (CHASE_GRNT)- 21 Days – “Chase Grant of Probate from Probate Registry”

Task 23 Grant of Probate Received

Allocate a Custom Questionnaire

Grant Received

Send Standard Document

Exec 1 Grant Letter

Criteria: Will only run if Executor 1 surname is filled in and Executor 1 has not reserved power and has not renounced probate.

Exec 1 Grant Letter

Exec 1 Grant Letter

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The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.

Task 24 DWP Claim Notification

Allocate a Custom Questionnaire

DWP Details

Send Standard Document

DWP Claim Grant Only

Criteria: Will only run if the instruction is grant only and there is a claim against the estate.

DWP Attendance Allowance

DWP Claim Grant Only

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Send Standard Document

Exec 1 DWP Claim Notification

Criteria: Will only run if Executor 1 surname is filled in and Executor 1 has not reserved power and has not renounced probate.

Exec 1 Initial Letter

Exec 1 DWP Claim Notification

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The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.

Task 25 DWP Claim Assessment

Allocate a Custom Questionnaire

DWP Details

Allocate a Custom Questionnaire

Bank Details

Please Note: You are able to add up to 9 banks, with up to 4 accounts associated to each bank in this questionnaire.

Send Standard Document

Bank 1 DWP Claim Info Request

Criteria: Will only run if a Bank 1 organisation has been selected and there is a claim against the estate.

Bank 1 DWP Claim Info Request

Bank 1 DWP Claim Info Request

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The above letter is repeated for up to 9 Banks, providing the same criteria has been met for each.

Add an automatic keydate to matter

Chase Bank (CHASE_BANK) – 14 Days – “DWP response received from Bank 1?”

Criteria: Will only run if a Bank 1 organisation has been selected and there is a claim against the estate.

The above action is repeated for up to 9 Banks, providing the same criteria has been met for each.

Task 26 DWP Claim Assessment – Building Societies

Allocate a Custom Questionnaire

DWP Details

Allocate a Custom Questionnaire

Building Society

Please Note: You are able to add up to 9 building societies, with up to 4 accounts associated to each, in this questionnaire.

Send Standard Document

B Soc 1 DWP Claim Info Request

Criteria: Will only run if a Building Society 1 organisation has been selected and there is a claim against the estate.

B Soc 1 DWP Claim Info Request

B Soc 1 DWP Claim Info Request

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The above letter is repeated for up to 9 Building Societies, providing the same criteria has been met for each.

Add an automatic keydate to matter

Chase Building Society (CHASE_BSOC) – 14 Days – “DWP response received from Building Society 1”

Criteria: Will only run if a Building Society 1 organisation has been selected and there is a claim against the estate.

The above action is repeated for up to 9 Building Societies, providing the same criteria has been met for each.

Task 27 DWP Claim Response Enc Schedule of Assets

Allocate a Custom Questionnaire

DWP Details

Send Standard Document

DWP Reply to Claim

Criteria: Will only run if there is a claim against the estate.

DWP Reply to Claim

DWP Reply to Claim

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Add an automatic keydate to matter

Chase DWP (CHASE_DWP) – 14 Days – “Chase DWP re response regarding the claim”

Criteria: Will only run if there is a claim against the estate.

Task 28 DWP Claim Assessment – Executor(s)

Send Standard Document

Exec 1 DWP Claim Update

Criteria: Will only run if Executor 1 surname is filled in and Executor 1 has not reserved power and has not renounced probate and there is a claim against the estate.

Exec 1 DWP Claim Update

Exec 1 DWP Claim Update

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The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.

Task 29 Collect Assets – Bank/BSoc Accounts

Allocate a Custom Questionnaire

Bank Details

Please Note: You are able to add up to 9 banks, with up to 4 accounts associated to each bank in this questionnaire.

Send Standard Document

Bank 1 Closure Letter

Criteria: Will only run if a Bank 1 organisation has been selected.

Bank 1 Closure Letter

Bank 1 Closure Letter

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The above letter is repeated for up to 9 Banks, providing an organisation has been entered for each.

Allocate a Custom Questionnaire

Building Society

Please Note: You are able to add up to 9 building societies, with up to 4 accounts associated to each, in this questionnaire.

Send Standard Document

B Soc 1 Closure Letter

Criteria: Will only run if a Building Society 1 organisation has been selected.

B Soc 1 Closure Letter

B Soc 1 Closure Letter

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The above letter is repeated for up to 9 Building Societies, providing the same criteria has been met for each.

Add an automatic keydate to matter

Chase Bank (CHASE_BANK) – 21 Days – “Bank 1 Accounts Closed?”

Criteria: Will only run if a Bank 1 organisation has been selected.

The above action is repeated for up to 9 Banks, providing an organisation has been entered for each.

Add an automatic keydate to matter

Chase Building Society (CHASE_BANK) – 21 Days – “Building Society 1 Accounts Closed?”

Criteria: Will only run if a Building Society 1 organisation has been selected.

The above action is repeated for up to 9 Building Societies, providing the same criteria has been met for each.

Task 30 Collect Assets -Policies/Investments/Shares

Allocate a Custom Questionnaire

Life Insurance

Allocate a Custom Questionnaire

Investments

Allocate a Custom Questionnaire

Shares

Send Standard Document

Life Insurer 1 Claim Letter

Criteria: Will only run if a life insurance organisation has been selected.

Life Insurer 1 Claim Letter

Life Insurer 1 Claim Letter

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The above action is repeated for Life Insurer 2 and Life Insurer 3, providing an organisation has been entered for each.

Send Standard Document

ISA Provider Claim letter

Criteria: Will only run if an ISA Provider organisation has been selected.

ISA Provider Claim letter

ISA Provider Claim letter

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Send Standard Document

TESSA Provider Claim letter

Criteria: Will only run if a TESSA Provider has been selected.

TESSA Provider Claim letter

TESSA Provider Claim letter

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Send Standard Document

PEP Provider Claim letter

Criteria: Will only run if a PEP Provider has been selected.

PEP Provider Claim letter

PEP Provider Claim letter

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Send Standard Document

Share Registrar Grant Letter

Criteria: Will only run if a Share Registrar has been selected.

Share Registrar Grant Letter

Share Registrar Grant Letter

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Send Standard Document

Stockbroker Grant Letter

Criteria: Will only run if a Stockbroker company or contact has been selected.

Stockbroker Grant Letter

Stockbroker Grant Letter

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Add an automatic keydate to matter

Chase Life Insurance (CHASELIFIN) – 21 Days – “Life Insurer 1 Payment Received?”

Criteria: Will only run if a life insurance organisation has been selected.

The above action is repeated for Life Insurer 2 and Life Insurer 3, providing an organisation has been entered for each.

Add an automatic keydate to matter

Chase ISA Provider (CHASEISA) – 21 Days – “ISA Payment Received?”

Criteria: Will only run if an ISA Provider organisation has been selected.

Add an automatic keydate to matter

Chase TESSA Provider (CHASETESSA) – 21 Days – “TESSA Payment Received?”

Criteria: Will only run if a TESSA Provider has been selected.

Add an automatic keydate to matter

Chase PEP Provider (CHASEPEP) – 21 Days – “PEP Payment Received?”

Criteria: Will only run if a PEP Provider has been selected.

Add an automatic keydate to matter

Chase Share Registrar (CHASESHREG) – 21 Days – “Share Registrar Payments Received?”

Criteria: Will only run if a Share Registrar has been selected.

Add an automatic keydate to matter

Chase Stockbroker (CHASESTKBR) – 21 Days – “Stockbroker CREST Forms Received?”

Criteria: Will only run if a Stockbroker company or contact has been selected.

Task 31 Collect Assets – Stockbroker Sale

Allocate a Custom Questionnaire

Stockbroker Details

Send Standard Document

Stockbroker Sale Letter

Criteria: Will only run if there is a Stockbroker contact or company has been entered.

Stockbroker Sale Letter

Stockbroker Sale Letter

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Add an automatic keydate to matter

Chase Stockbroker (CHASESTKBR)- 21 Days – “Stockbroker Payment Received?”

Criteria: Will only run if there is a Stockbroker contact or company has been entered.

Task 32 Collect Assets – NS&I

Allocate a Custom Questionnaire

National Savings and Investments

Send Standard Document

NS&I Repayment Letter

Criteria: Will only run if any National Savings or Investments have been entered.

NS&I Repayment Letter

NS&I Repayment Letter

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Meet unmet keydates by type

Chase NS & I (CHASE_NS_I) – 21 Days – “NS&I Payment Received?”

Criteria: Will only run if any National Savings or Investments have been entered.

Task 33 Pay Liabilities

Allocate a Custom Questionnaire

Payment of Liabilities

Send Standard Document

Creditor 1 Settlement Letter

Criteria: Will only run if a name has been entered for Creditor 1

Creditor 1 Settlement Letter

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The above letter is repeated for Creditor 2 and Life Insurer 3, providing a name has been entered for each.

Add an automatic keydate to matter

Chase Creditor (CHASE_CRED)- 14 Days – “Creditor 1 Ack of Payment Received?”

Criteria: Will only run if a name has been entered for Creditor 1

The above action is repeated for Creditor 2 and Life Insurer 3, providing a name has been entered for each.

Task 34 Prepare Draft Accounts

Allocate a Custom Questionnaire

Executors – General Details

Send Standard Document

Exec 1 Draft Estate Accounts Letter

Criteria: Will only run if Executor 1 surname is filled in and Executor 1 has not reserved power and has not renounced probate.

Exec 1 Draft Estate Accounts Letter

Exec 1 Draft Estate Accounts Letter

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The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.

Add an automatic keydate to matter

Chase Executor (CHASE_EXEC) – 14 Days – “Exec 1 Returned Approved Draft Accounts?”

The above action is repeated for Executor 2 and 3 providing the same criteria has been met for each.

Task 35 Pay Pecuniary Legacies

Allocate a Custom Questionnaire

Beneficiary Details (1)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 1-3

Allocate a Custom Questionnaire

Beneficiary Details (2)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 4-6

Allocate a Custom Questionnaire

Beneficiary Details (3)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 7-10

Allocate a Custom Questionnaire

Charity Beneficiary Details

Please Note: You are able to capture up to 10 Charity Beneficiary within this questionnaire.

Send Standard Document

Beneficiary 1 Pay Pecuniary Legacy

Criteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is legacy.

Beneficiary 1 Pay Pecuniary Legacy

Beneficiary 1 Pay Pecuniary Legacy

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The above letter is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is legacy for each.

Send Standard Document

Charity Beneficiary 1 Pay Legacy

Criteria: Will only run if Charity Beneficiary 1 name is filled in and the bequest type is legacy.

Charity Beneficiary 1 Pay Legacy

Charity Beneficiary 1 Pay Legacy

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The above letter is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is legacy for each.

Meet unmet keydates by type

Chase Beneficiary (CHASEBENEF) – 14 Days – “Receipt for Legacy from Beneficiary 1”

Criteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is legacy.

The above action is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is legacy for each.

Meet unmet keydates by type

Chase Charity (CHASE_CHAR) – 14 Days – “Receipt for Legacy from Charity Beneficiary 1”

Criteria: Will only run if Charity Beneficiary 1 surname is filled in and the bequest type is legacy.

The above action is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is legacy for each.

Task 36 Interim Residuary Payment

Allocate a Custom Questionnaire

Beneficiary Details (1)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 1-3

Allocate a Custom Questionnaire

Beneficiary Details (2)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 4-6

Allocate a Custom Questionnaire

Beneficiary Details (3)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 7-10

Allocate a Custom Questionnaire

Charity Beneficiary Details

Please Note: You are able to capture up to 10 Charity Beneficiary within this questionnaire.

Send Standard Document

Beneficiary 1 Interim Payment

Criteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.

Beneficiary 1 Interim Payment

Beneficiary 1 Interim Payment

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The above letter is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.

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Charity Beneficiary 1 Interim Payment

Criteria: Will only run if Charity Beneficiary 1 name is filled in and the bequest type is Share of Residuary Estate.

Charity Beneficiary 1 Interim Payment

Charity Beneficiary 1 Interim Payment

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The above letter is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.

Meet unmet keydates by type

Chase Beneficiary (CHASEBENEF) – 14 Days – “Receipt for Residuary Payment from Beneficiary 1”

Criteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.

The above action is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.

Meet unmet keydates by type

Chase Charity (CHASE_CHAR) – 14 Days – “Receipt for Residuary from Charity Beneficiary 1”

Criteria: Will only run if Charity Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.

The above action is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.

Task 37 Distribute Residuary Estate

Allocate a Custom Questionnaire

Beneficiary Details (1)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 1-3

Allocate a Custom Questionnaire

Beneficiary Details (2)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 4-6

Allocate a Custom Questionnaire

Beneficiary Details (3)

Please Note: You are able to capture up to 10 Beneficiaries, this questionnaire will capture details of 7-10

Allocate a Custom Questionnaire

Charity Beneficiary Details

Please Note: You are able to capture up to 10 Charity Beneficiary within this questionnaire.

Send Standard Document

Beneficiary 1 Pay Residuary

Criteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.

Beneficiary 1 Pay Residuary

Beneficiary 1 Pay Residuary

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The above letter is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.

Send Standard Document

Charity Beneficiary 1 Pay Residuary

Criteria: Will only run if Charity Beneficiary 1 name is filled in and the bequest type is Share of Residuary Estate.

Charity Beneficiary 1 Pay Residuary

Charity Beneficiary 1 Pay Residuary

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The above letter is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.

Meet unmet keydates by type

Chase Beneficiary (CHASEBENEF) – 14 Days – “Receipt for Residuary Payment from Beneficiary 1”

Criteria: Will only run if Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.

The above action is repeated for up to 10 Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.

Meet unmet keydates by type

Chase Charity (CHASE_CHAR) – 14 Days – “Receipt for Residuary from Charity Beneficiary 1”

Criteria: Will only run if Charity Beneficiary 1 surname is filled in and the bequest type is Share of Residuary Estate.

The above action is repeated for up to 10 Charity Beneficiaries providing a surname has been entered and the bequest type is Share of Residuary Estate for each.

Task 38 Finalise Accounts

Allocate a Custom Questionnaire

Executors – General Details

Send Standard Document

Exec 1 Final Letter

Criteria: Will only run if Executor 1 surname is filled in and Executor 1 has not reserved power and has not renounced probate.

Exec 1 Final Letter

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The above letter is repeated for Executor 2 and 3 providing the same criteria has been met for each.

Document pack for this workflow

Exec 1 Initial Letter

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Exec 1 Client Care Letter

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Exec 1 Cover Letter for Client Care

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Exec 1 Reserve Power Letter

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Beneficiary 1 Notification Letter

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Charity Beneficiary 1 Notification Letter

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Mortgage Lender Notification Letter

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Home Insurance Provider Notification Letter

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Council Tax Provider Notification Letter

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Water Provider Notification Letter

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Telephone Provider Notification Letter

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Electricity Provider Notification Letter

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Gas Provider Notification Letter

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B Soc 1 Balance Letter

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Bank 1 Balance Letter

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Life Insurer 1 Value Enquiry

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Share Registrar Initial Letter

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Stockbroker Valuation Letter

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PEP Provider Value Enquiry

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TESSA Provider Value Enquiry

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ISA Provider Value Enquiry

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NS&I Initial Letter

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NS&I Death Claims Form

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Private Pension 1 Initial Letter

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Pension Service Initial Letter

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TV Licensing Notification Letter

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DWP Attendance Allowance

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Employer Notification Letter

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Passport Office Notification Letter

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DVLA Notification Letter

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Local Authority Electoral Roll Notification Letter

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HMRC Tax Return Enquiry

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Creditor 1 Liability Value

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HMRC Return Self Assessment

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HMRC Paying Income Tax due

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Funeral Director Settlement Letter

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Bank Funeral Request Payment

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Exec 1 Grant Letter

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Probate Registry Send Probate Application

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HMRC (IHT) Send IHT Papers

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Exec 1 Draft App for Signature

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Bank 1 DWP Claim Info Request

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Exec 1 DWP Claim Notification

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DWP Claim Grant Only

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B Soc 1 DWP Claim Info Request

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DWP Reply to Claim

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B Soc 1 Closure Letter

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Bank 1 Closure Letter

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Exec 1 DWP Claim Update

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Stockbroker Grant Letter

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Share Registrar Grant Letter

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PEP Provider Claim letter

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TESSA Provider Claim letter

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ISA Provider Claim letter

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Life Insurer 1 Claim Letter

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Exec 1 Final Letter

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Charity Beneficiary 1 Pay Residuary

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Beneficiary 1 Pay Residuary

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Charity Beneficiary 1 Interim Payment

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Beneficiary 1 Interim Payment

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Charity Beneficiary 1 Pay Legacy

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Beneficiary 1 Pay Pecuniary Legacy

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Exec 1 Draft Estate Accounts Letter

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Creditor 1 Settlement Letter

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NS&I Repayment Letter

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Stockbroker Sale Letter

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